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Guest Reviews

W San Francisco is rated 3.8 out of 5 by 758.

Rated 5 out of 5 by JordanMusa from W San Fran Loved our stay at this hotel. It was our second stay here in the past two months and we will definitely be back.

Date published: 2019-12-07

Rated 5 out of 5 by LilyC from Great all around This was my 2nd stay at W. During both stays the staff were outstanding and provided very professional and friendly service. The rooms were exceptionally clean and included free water and a generous Nespresso set up, if you want a quick shot of espresso before leaving your room. The location is fabulous if you want to be within short walking distance of SF's main attractions but not in the tourist chaos. Really love this place because it has the best staff and services all around!

Date published: 2019-11-26

Rated 5 out of 5 by LuAnnMc from Hip, Conveniently Located Hotel The W San Francisco has a modern, hip vibe and is located right in the heart of downtown San Francisco. Great room, great view, great staff.

Date published: 2019-11-25

Rated 1 out of 5 by Outraged from Not a 4.5 Star hotel Unless you want to be woken up by a broken toilet that makes a foghorn sound every night until you flush it, find another hotel. According to the hotel's staff, every room has this issue. That was a rude awakening, but literally and figuratively. I did not get compensated for the "inconvenience" aside from a breakfast voucher, that I did not use.

Date published: 2019-11-19

Rated 5 out of 5 by AMG711 from Excellent Service The W Staff throughout the property was courteous, responsive and pleasant!

Date published: 2019-11-18

Rated 5 out of 5 by Leslie from Great Stay This hotel met all expectations. Beautiful property but rooms are very clean and comfortable! Great layout and design. Loved having Nespresso in the room. Felt like I was at home! Service was great. Everyone was very nice. I am very picky about beds and pillows but had no issues. So comfortable!! Loved my stay.

Date published: 2019-11-18

Rated 5 out of 5 by SoldonShawnee from W Makes Us Feel Like Celebrities I was there for three nights attending the National Association of REALTORS® conference and trade expo at the Moscone Center. I had no idea how CLOSE the hotel was! That was a win! I love the cool vibe of W properties and was very happy with my stay in San Francisco. The check-in experience was stellar. George was a rock star. The complimentary upgrade to the 30th floor was so thoughtful--would've been phenomenal, except George couldn't control the fog blocking our view of the bay :) The W San Francisco will be my #1 choice the next time our association meets at the Moscone!

Date published: 2019-11-16

Rated 2 out of 5 by BKK from Breakfast was a disaster! The W in SF is just OK. Music in the lobby is way to loud with base that vibrates your body! I like loud music but my body does not need to be massaged at 6:30 a.m. with a LOUD base. This is more attune to late afternoon or after 5:00 p.m. I was not able to carry on a conversation without raising my voice for all to hear. The Trace restaurant took more than 40 minutes to prepare breakfast food, this was very irritating as we told the server we were on a short time span as we had to catch a plane...then he came running after us about 10 minutes after we got up and left due to poor service. We were waiting for an Uber and he wanted us to take the food with us to the airport, yeah right, where were we supposed to eat it prior to going through security...or did he expect us to eat it in the UBER...no can do! It was a freaking disaster.

Date published: 2019-11-12

W San Francisco Reviews - page 2

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